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Admin
Deptartment | Health Records
|Patient Contact Rep
Administration
Department
Telephone Number: (757) 953-8155/6
Hours of Operation: 0700-1600 Monday - Friday
Description of Services: The administration department provides
administrative support for the clinic.
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Health
Records
Hours of Operation:
0700-1900 Monday - Sunday
Description of Services: The Health Records Department maintains, reviews and updates the medical records on all Active Duty, family members and retirees assigned to Boone clinic. There are 3 windows for service in the Health Records Department: active duty, family members and retires, and new record issue. Health records are delivered to the clinic for your appointment; we follow a CLOSED record policy. If you are a walk in appointment please come and we will pull your record for you and take it to your clinic. Allow 24 hours for processing General Medical Power of Attorney.
Allow 15 Business days for processing requests for copying of medical records. .
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Material Management Department
Telephone Number:
Department Head: 757-953-8253
Hours of Operation:
Monday – Friday 0700 – 1530
Description of Services: The mission of Material Management Department is to assist Branch Health Clinic Boone in accomplishing its mission through logistical, facilities, and material management support.
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Patient
Contact Representative
Hours of Operation:
0700-1600 Monday - Friday
Description of Services: Serves as special
assistant to the Officer in Charge/department heads in matters pertaining
to the Patient and Guest Relations Program. The Patient Contact Representative
is available to ensure that patient care is delivered in a professional
and courteous manner, respecting the dignity and rights of our patients
and staff.
Provides solutions and bridge gaps, eases communication,
guides people through bureaucratic mazes, acts as liaison and interpreter
and works to ensure everyone in the system focused on the patient. The
Patient Relations program allows a structured approach to resolving concerns,
forwarding suggestions and routing concerns.
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